About Ivy Answering Service

Phone answering is an instant game changer. easy to set up. simple to use. cost effective.

25% of the average manager's time can be spent working on non revenue producing administrative tasks with a large portion of that time being consumed with answering incoming calls.

When you started your business your aim was not to spend hours a week talking to cold callers and telling people about the parking available at your office. The liklihood is that you started a business because of your desire to create something unique and to make a difference. Don't be consumed by that endless administration and don't let it cramp your style.

Getting maximum value out of your business is all about making sure you have the right people in the right spots. If your focus is sales then you might have the skills to do all the jobs in the office but it might not make good business sense for you to actually be doing them?

take control of your future
grow your business

We can be the support that you need to grow your business.

Here at Ivy Answering Service we answer telephone calls for many thousands of people throughout the USA, UK and Australia. We have custom built our telephone answering software to give you a first class experience and we are constantly developing new and innovative ways to make your experience with us even better.

Our Values

 

We believe in delivering a great value service to our customers. We believe in acting with integrity and honesty and having affordable pricing.

Our Team

The Founders

Michael B Davison received his Business degree in 1984. Michael has built a number of small businesses that are focussed on providing virtual services to small and medium sized businesses.Michael has been involved with the phone answering industry since 2012 and has an ongoing interest in new and better technologies that can making a small business persons life easier. Michael feels that the the best way to build your own business is by providing an exceptional level of service to other businesses.

R Neil Duncan also graduated with a Business degree in 1985 and completed an MBA in 2005. Prior to founding Virtual Headquarters USA Neil worked within both small and large businesses in the USA, Australia, The UK, New Zealand and Singapore. Neil is passionate about cloud technology and the opportunities that it presents for adding value to startups and growing businesses.

Industries That We Serve

Answering services can be a huge benefit to people across a broad range of industries, here is a small selection of the types of businesses that we serve.

The Legal Professional. Attorneys can be extremely busy professionals who quite often need to focus on one specific task at hand. Using a virtual receptionist service can be hugely beneficial by taking away some of the distractions.

Telecommunications Industry. The Telecommunications industry is extremely fast paced with a multitude of activities taking place at any one time. Having a virtual receptionist service can relieve some of that pressure.

The Finance Industry. Like legal professionals, CPA's and Finance Executives often have strict time deadlines on solving problems and need to focus. A virtual receptionist can take away some of the pressure.

Media Agencies. The Media world regularly moves and changes quickly. Why not get an edge on your competitors with the support of a telephone answering service.

Government Agencies. A phone answering service could be a great benefit during unexpected spikes in incoming calls.

Retail Businesses. Workloads and staff requirements can be totally unpredictable in retail. We can help with the peaks and troughs.

Advertising Companies. Let us be there for your advertising company when your advertisement drops and you start receiving lots of calls.

Technology Companies. Technology projects can range from small to huge. Let us help when your business needs more hands on deck.

Tourism Companies. Tourism is a very seasonal industry and with that seasonality comes staffing issues. We can help with the seasonal peaks and troughs.

Marketing Professionals. We can help when your latest marketing campaign hits social media and you need support responding to calls.

eCommerce Companies. Similar to bricks and mortar retail, eCommerce companies can have difficulties predicting their workload. We can help smooth things out.

The building Industry. By it's very nature, if you are part of the building Industry then there are many times when you are not available for calls. We can answer those incoming calls and send then to you for you to respond to them at your convenience.

Real Estate. We can answer your incoming calls whilst you show another prospect around a property.

Travel Industry. The travel industry can be extremely seasonal, Let us help with those excess calls.

Property management. Our staff are there around the clock 365 days per year. If there is an issue then we can let you know.

IT Consultants. IT consultants like to run with the minimum number of internal staff. Let us support your team without being on the payroll.



We understand that technology can be daunting if it is not your main focus and we like to keep our systems simple and intuitive to use. In saying this, if you want your answering service to provide a more complex and bespoke experience then we are happy to work with you to deliver a service that really suits your situation.

We think that it is extremely important that US based businesses have their calls answered by US based receptionist staff. For this reason, during extended business hours your calls will be answered by our Phoenix based staff. If you feel that you require 24/7 live answering for your business then there may be some times when we need to push those calls to our UK or Australian based receptionists however the calls would always be handled by English speaking staff.

Here at Ivy Answering Service we believe in keeping our billing simple. We have a variety of packages that have been designed for businesses of all shapes and sizes. If you feel that your business doesn't quite fit the mold then we are happy to discuss the idea of a custom package that suits your particular situation.

We don't believe in locking our customers into long term contracts. We believe in providing a first class level of service that adds value to our customers businesses and consequently those customers want to stay with us because we are all working as a team. If for some reason you decide that you want to cancel your contract then you only need to give us one months notice to leave.

As part of our plan to keep things simple we charge on a per call basis as opposed to per minute (as most of our competitors charge). We feel this is much easier for our customers to monitor and also does not disadvantage the customers if they receive an extra long call. Our average call length is around 1.5 minutes so it is quite easy to compare our rates to our competitors.

Here at Ivy Answering we also understand the problem that many of our customers have with telemarketing calls and we charge a reduced rate for those calls. We believe that the best way to grow our business is to help you to grow yours!